Refund and Return Policy
We strive to ensure that every customer is completely satisfied with their purchase. If you’re not entirely happy with your order, we offer a straightforward return and refund process to make things right. Please review our policy details below.
Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- Items must be in new, unused condition and in the original packaging.
- A receipt or proof of purchase is required to complete your return.
Non-Returnable Items
- Certain items, such as special-order parts or clearance items, are not eligible for returns.
- Electrical parts and components are non-returnable once installed.
Return Process
- Initiate a Return: Contact our customer service team to request a return authorization. Be sure to include your order number and reason for return.
- Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure safe return.
- Inspection and Processing: Once received, we’ll inspect the item. Approved returns will be processed within 5-7 business days.
Refunds
- Approved refunds will be issued to the original payment method.
- Refunds typically process within 5-10 business days after return approval, depending on your bank or payment provider.
- If the item was defective or incorrect, we’ll also refund the original shipping costs.
Exchanges
If you need to exchange an item, please initiate a return and place a new order for the correct item. This helps us process your exchange quickly and efficiently.
Damaged or Defective Items
If your order arrives damaged or you receive a defective item, please contact us within 48 hours of delivery. We’ll work with you to resolve the issue by offering a replacement or refund.
Contact Us
If you have any questions about our refund and return policy, please don’t hesitate to reach out to our customer service team. We’re here to help ensure a smooth and satisfying experience.
Thank you for choosing us as your trusted Chrysler parts provider!